Refund and Returns Policy
Effective Date: January 17, 2025

At Jewelluxes Sunflower, we want you to be completely satisfied with your purchase. If for any reason you are not fully happy with your jewelry, our Refund and Returns Policy is designed to assist you with returns, exchanges, and refunds.

By making a purchase on our website jewelluxes.com, you agree to the terms outlined in this policy.

1. Return Eligibility

We accept returns for eligible items within 30 days from the date of delivery. To be eligible for a return:

  • The item must be in new, unused condition and free of any damage or signs of wear.
  • The item must be returned in its original packaging with all accompanying tags, boxes, and documentation.
  • Custom-made or engraved items are not eligible for returns unless they are defective or damaged during shipping.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@jewelluxes.com within 30 days of receiving your order. Include your order number and a brief description of the reason for the return.
  2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and further instructions for shipping the item back.
  3. Return Shipping: You are responsible for the cost of return shipping unless the item is defective, damaged, or we made an error in processing your order. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refunds

Once we receive and inspect the returned item, we will process your refund to the original payment method used for the purchase. Refunds will be issued within 7–10 business days after the returned item is received. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

  • Original Shipping Fees: Shipping fees are non-refundable, unless the item is defective or we made an error in processing your order.
  • Restocking Fees: We do not charge a restocking fee for returned items unless the item is not returned in its original condition.

4. Exchanges

If you would like to exchange your item for a different size, color, or style, please contact us within 30 days of receiving your order. We will provide instructions on how to return the original item and place a new order for the exchange. You will be responsible for any difference in price for the new item.

5. Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect, please contact us immediately at info@jewelluxes.com. We will provide you with a return shipping label for the damaged or defective item and process a full refund or exchange, including any applicable shipping fees.

To help us resolve your issue quickly, please provide the following:

  • Photographs of the damaged or defective item.
  • A description of the defect or damage.

6. Non-Returnable Items

The following items are non-returnable:

  • Custom/Personalized Jewelry: Any items that have been customized, engraved, or altered to suit your personal specifications cannot be returned unless they are defective.
  • Gift Cards: Gift cards cannot be returned or refunded.

7. Late or Missing Refunds

If you have not received your refund after 10 business days from the date we processed it, please:

  • Check your bank account or credit card statement.
  • Contact your payment provider, as there may be a delay before your refund is officially posted.
  • If the issue persists, please contact us at info@jewelluxes.com for further assistance.

8. Changes to the Refund and Returns Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated Effective Date. By continuing to use our website, you accept the revised terms.

If you have any questions or need assistance with returns or exchanges, please don’t hesitate to contact us:

Jewelluxes Sunflower
Phone: 315-986-4836
Email: info@jewelluxes.com
Website: https://jewelluxes.com
Address: 3375 Hunter Cir, Walworth, New York (NY)

Thank you for shopping with Jewelluxes Sunflower. We appreciate your business and aim to provide you with the best shopping experience!