Shipment Policy
Effective Date: January 17, 2025

At Jewelluxes Sunflower, we are committed to providing a smooth and timely shipping experience. By making a purchase on our website jewelluxes.com, you agree to the following terms and conditions regarding the shipment of your order.

1. Shipping Methods

We offer a variety of shipping methods to accommodate your needs, including:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  • Express Shipping: Guaranteed next-day delivery (available for select locations).

Shipping options will be available for selection during the checkout process.

2. Processing Time

  • Order Processing: All orders are typically processed within 1-3 business days from the date of purchase. Please note that orders placed on weekends or holidays may be processed on the next business day.
  • Custom or Personalized Items: If your order includes custom or personalized jewelry, please allow additional processing time, which will be communicated at the time of purchase.

3. Shipping Charges

Shipping costs are calculated based on the delivery method chosen and the shipping destination. Shipping charges will be displayed at checkout before you complete your purchase.

  • Free Shipping: We occasionally offer free shipping promotions. If applicable, the free shipping offer will be applied automatically during checkout.
  • International Shipping: Shipping fees for international orders will be calculated at checkout, and you may be responsible for additional customs duties, taxes, or fees, depending on your country’s regulations.

4. Delivery Time

  • Domestic Orders: Shipping times vary depending on the shipping method selected and the delivery address. Standard shipping typically takes 5-7 business days, while expedited and express options offer faster delivery.
  • International Orders: Delivery times for international orders may vary depending on the destination. Customs processing times may also affect the delivery timeframe.

Note: While we strive to ensure timely delivery, Jewelluxes Sunflower is not responsible for delays caused by the shipping carrier, customs processing, or unforeseen events.

5. Shipping Restrictions

  • Shipping Address: We can ship to most domestic and international addresses. Please ensure that your shipping address is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
  • P.O. Boxes: We may not be able to ship to P.O. boxes for certain carriers. Please ensure you provide a valid physical address during checkout if possible.

6. Tracking Your Order

Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order using the tracking number provided through the relevant carrier’s website.

7. Order Changes or Cancellations

Once an order has been shipped, we are unable to change the shipping method or address. If you need to cancel or modify your order, please contact us immediately before the order has been shipped. After shipment, please refer to our Refund and Returns Policy if you need to return the item.

8. Lost or Damaged Items

  • Lost Packages: If your package is lost in transit, please contact us at info@jewelluxes.com as soon as possible. We will assist in tracking the package with the carrier and, if necessary, file a claim.
  • Damaged Items: If your order arrives damaged, please contact us immediately. We will request photos of the damaged items and work with you to resolve the issue, including issuing a replacement or refund if necessary.

9. International Shipping and Customs

For international orders, please be aware of the following:

  • Customs Duties and Taxes: International customers are responsible for any customs duties, taxes, or fees imposed by the destination country. These charges are not included in the shipping cost and must be paid by the recipient.
  • Customs Delays: Customs processing times may cause delays, and Jewelluxes Sunflower is not responsible for customs-related delays.

10. Shipping Terms Agreement

By placing an order with Jewelluxes Sunflower, you agree to these shipping terms and conditions. Shipping times are estimates and can vary based on carrier availability, weather conditions, and other factors.

11. Changes to This Shipping Policy

We reserve the right to update or modify this Shipment Policy at any time. Any changes will be posted on this page with an updated Effective Date. By continuing to use our website and services, you accept the revised terms.

12. Contact Us

If you have any questions or concerns about our Shipment Policy, please don’t hesitate to contact us:

Jewelluxes Sunflower
Phone: 315-986-4836
Email: info@jewelluxes.com
Website: https://jewelluxes.com
Address: 3375 Hunter Cir, Walworth, New York (NY)

Thank you for choosing Jewelluxes Sunflower! We appreciate your business and look forward to delivering your jewelry with care and efficiency.